Refund Policy

1. Individual assessments

7-day refund window. You may request a full refund within 7 days of purchase, provided you have not started the assessment. "Started" means you have opened the assessment and answered at least one question.

Once you have started the assessment, we cannot refund the purchase, because the digital product has been delivered.

2. Team and organization plans

Refunds for team, cohort, or organization purchases are handled case-by-case. Contact us within 14 days of purchase and we will work with you in good faith. We generally cannot refund seats that have already been used to take the assessment.

3. Subscription renewals

If your plan renews automatically and you want a refund, contact us within 7 days of the renewal charge. We will refund the unused portion at our discretion.

4. Chargebacks

Please contact us before initiating a chargeback with your bank or card issuer. We can almost always resolve billing questions faster and more fairly than a dispute.

5. Exceptional circumstances

If you experience a technical issue that prevents you from using the Service, or if there is a duplicate charge or billing error, contact us and we will make it right regardless of the 7-day window.

6. How to request a refund

Email info@jenfrytalks.com from the address on your account with:

• Your order number or the email address used at checkout
• The reason for the refund request

We aim to respond within 2 business days. Approved refunds are issued to the original payment method within 5–10 business days.