How does your team actually handle conflict?

Conflict is happening whether people talk about it or not. Yet Gallup found that only 21% of U.S. employees strongly agree they received meaningful feedback from their manager in the past week, while the American Psychological Association's research with more than 2,000 U.S. workers found significant differences in workplace experiences based on levels of psychological safety.

We know feedback matters. We know psychological safety matters. We know communication matters. But most organizations still don't know what conflict actually looks like inside their own walls, where the breakdowns are happening, or whether leaders and employees are experiencing the same workplace in completely different ways.

The Conflict Literacy Index measures how individuals, teams, and organizations experience and navigate conflict across areas including conflict avoidance, feedback and difficult conversations, emotional regulation, psychological safety, repair after conflict, accountability, open communication, and leadership modeling.

And this isn't another assessment that gives you a score with no context. The Index benchmarks results across industries, organizations, teams, and different levels of leadership and responsibility. You can see where you fall, where your team or organization falls, and how your results compare with people at similar levels, in similar industries, and across the broader Conflict Literacy Index.

Because the real story is often in the gap. Leaders may believe they model healthy conflict while the people they lead experience something entirely different. A team may score high in open communication but low in psychological safety. An organization may say it values feedback while employees have learned that giving it comes with consequences.

The Conflict Literacy Index puts numbers behind what people feel, what leaders believe, and what is actually happening.